Refund Policy

At Waybrus, we strive to provide excellent customer service and want you to be completely satisfied with your purchase. We understand that sometimes a return may be necessary, so we offer a hassle-free refund policy to ensure that you have a positive shopping experience. Please read the following guidelines for our refund policy, which are in compliance with US law:

Return and Refund Requests: Customers have 14 days from the date of delivery to request a refund. To be eligible for a refund, the product must be unused and in the same condition as it was when it was received. To request a refund, customers should contact the vendor directly through our messaging system.

Vendors' Responsibilities: Vendors are responsible for shipping products and accepting returns. In the event that a customer wishes to return a product, the vendor will be responsible for accepting the return and issuing a refund to the customer. The vendor will be responsible for covering any return shipping costs if the product is defective, damaged, or not as described. The vendor must issue refunds promptly within 14 days of receiving the returned product.

Eligibility for Refunds: Customers are eligible for a full refund if the product is defective, damaged, or not as described. If the product is returned for any other reason, such as a change of mind, the vendor may issue a partial refund at their discretion.

Payment Method and Timing: Refunds will be issued to the original payment method used to purchase the product. If the original payment method is unavailable or cannot be refunded, the vendor may issue a store credit. Refunds will be issued promptly within 14 days of receiving the returned product.

Legal Compliance: This refund policy is in compliance with US laws and regulations, including the Federal Trade Commission's (FTC) Mail, Internet, or Telephone Order Merchandise Rule, which requires sellers to ship merchandise within the time frame promised or within 30 days if no time frame is specified. The policy also complies with the FTC's Cooling-Off Rule, which gives customers the right to cancel certain sales within three days and receive a full refund.

We take customer satisfaction seriously and are committed to providing a positive shopping experience for all our customers. If you have any questions or0 concerns about our refund policy, please don't hesitate to contact us.